SAFFRON VOYAGES

Terms and Conditions

Privacy Policy

Refund Policy

In the event of a no-show or unutilized bookings, the User must request any valid and applicable refunds according to the Vendor’s policies or within 15 days from the travel date, whichever comes first. Refund requests made after 30 days from the travel date or check-in will not be entertained, and any unclaimed amounts for no-shows or unutilized bookings will be deemed forfeited.

The refund process will begin within 15-20 working days from the cancellation request date, after receiving the corresponding refund from the Vendor. Refunds will be made using the original payment method (such as the credit card or bank account used for the transaction).

Refunds for Travel Agents (B2B Bookings)

For travel agents, refunds, recharges, or any type of credits will be applied to their account balance. In case of account closure, agents must use their balance or clear any outstanding dues. No direct money transfers will be made to the travel agent’s bank account under any circumstances.

Non-contactable Users

If a User books a service and cannot be contacted through the provided contact details, the booking will be cancelled. Neither Saffron Voyages nor the Vendor will be responsible for any charges or expenses incurred due to this cancellation.

Vendor-Related Refunds

Refund claims arising from the cancellation or delay of a flight (or other service) by the Vendor are subject to Saffron Voyages receiving the refund from the Vendor. If the Vendor does not issue a refund, Saffron Voyages is not liable for the refund.

Flight Ticket Cancellations

For cancellations or reschedules made more than 24 hours before the scheduled flight, Saffron Voyages will handle the request. For cancellations within 24 hours, the User must cancel directly with the airline and inform Saffron Voyages to process the refund.

Saffron Voyages will charge a cancellation fee in addition to the Airline’s cancellation fees. The amount of this fee may vary based on the service and transaction.

Other Service Cancellations

For services like bus tickets, Saffron Voyages will also add its own cancellation fee to the Vendor’s fees. The Vendor’s cancellation policy governs all cancellations, and Saffron Voyages cannot modify these terms.

Refunds will only be processed once the User informs Saffron Voyages. Partial cancellations may or may not be allowed, depending on the Vendor’s policy.

Rescheduling Services

Rescheduling services, such as changing flight dates, will incur:

  • Fare differences
  • Airline reschedule/penalty charges
  • Saffron Voyages reschedule charges

Fees for domestic and international bookings, cancellations, or rescheduling will differ depending on the service.

Name, Title, and Other Changes

Changes such as name, title, age, sector, or similar modifications are generally not allowed by Vendors. Users must resolve these issues directly with the Vendor, as Saffron Voyages is not responsible for such changes.

Non-Refundable Convenience Fees

Once a confirmed ticket or service is booked, convenience fees are non-refundable under any circumstances.

Special Discounted Return Fares

For special discounted return fares, both sectors must be cancelled together.

User Responsibilities

The User is solely responsible for any required travel documentation, such as visas and passports. Saffron Voyages is not responsible for any issues arising from inadequate documentation.

Additional Considerations

  • Check baggage allowance for both cabin and check-in. No free baggage allowance for infants.
  • Meals, seats, and special requests are not guaranteed, and the User must confirm these directly with the Vendor.

This policy ensures clarity on refunds, cancellations, and responsibilities when using Saffron Voyages services.

Privacy Policy

This Privacy Policy outlines how Saffron Voyages protects and uses the information you provide when using our website, saffronvoyages.com. Saffron Voyages is committed to safeguarding your privacy. Should we ask for personal information that can identify you while using this site, you can be assured that it will only be used in accordance with this statement. Saffron Voyages reserves the right to update this policy from time to time by revising this page. Please check it periodically to ensure you are satisfied with any changes. This policy is effective as of 23 September 2024.

Information Saffron Voyages Collects

We may collect the following information:

  • Name and details of you or your tours.
  • Contact information, including email address and mobile number.
  • Demographic data such as postcode, preferences, and interests.
  • Other details relevant to customer surveys and/or offers.

How We Use the Information

We collect this data to better understand your needs and enhance our services, specifically for the following purposes:

  • Internal record keeping.
  • Improving our products and services.
  • Periodically sending promotional emails regarding new products, special offers, or other information we believe may interest you.
  • Contacting you for market research via email, phone calls, or other notifications.

Use of Personal Data

We use personal information to provide and improve our services and for purposes aligned with our legitimate interests or compliance requirements. This includes:

  • Content of communications, suggestions, queries, comments, responses, and information you send to us.
  • Data provided when you contact us or post on our services (including notes, alerts, or shared content).

Communication Preferences

Your preferences for how we use your information are important to us. Depending on your location, we offer options to control your personal data. You can contact us with any questions at info@saffronvoyages.com.

Information Collection from Our Website

We collect personal data directly from you and other sources, such as:

  • When you create a user or vendor account.
  • Make a purchase or register with us.
  • Request an inquiry or participate in offers.
  • Submit reviews and feedback.

Information gathered from saffronvoyages.com may be combined with offline data, such as through a call canter. We may also gather contact information from third-party sources, ensuring their legality and permissions.

Sharing Personal Information

Saffron Voyages may share personal information with business partners and third-party service providers for the purposes of providing our services. These partners are contractually obligated to use personal data only for the intended purpose and to maintain its confidentiality. This may include:

  • Distributors, resellers, payment processors, and marketing service providers.
  • Government authorities, market intelligence services, and consulting firms.

Sensitive Personal Information

We may automatically collect personal information when you:

  • Interact with or use our services, including registration.
  • Download content or access our services.
  • Open emails or click links within communications or advertisements.

Security of Information

We are committed to ensuring that your data is secure. We have implemented appropriate physical, electronic, and managerial measures to safeguard the information collected online.

How We Use Cookies

Cookies are small files that, with your permission, are stored on your computer to improve web experience by collecting traffic data and tailoring site operations to your preferences. Saffron Voyages uses traffic log cookies to analyze which pages are visited and improve our website. You can choose to accept or decline cookies, although declining may prevent full website functionality.

Who We Are

Our website address is https://saffronvoyages.com.

Comments

When visitors leave comments on the site, we collect the information provided in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection. We may use an anonymized string from your email (hash) to check if you use the Gravatar service, which displays your profile picture in comment sections.

Media

If you upload images to our site, avoid embedding location data (EXIF GPS). Visitors may extract such data from uploaded images.

Cookies and Login Data

When leaving a comment on our site, you may opt to save your name, email, and website in cookies for future convenience. These cookies last for one year. We also set temporary cookies to check if your browser accepts cookies when visiting the login page. Login cookies last for two days (or two weeks if you select “Remember Me”) and screen options cookies last for one year.

Embedded Content

Articles on our site may include embedded content (e.g., videos, images, articles) from other websites, which may collect data about you, use cookies, and track your interaction with their content.

Data Retention

Comments and their metadata are retained indefinitely. For registered users, we store personal information provided in user profiles. You can edit or delete your personal information, but usernames cannot be changed. Website administrators can also edit or delete user information.

Rights Over Your Data

You can request an exported file of your personal data or ask for its deletion, except for data retained for administrative, legal, or security purposes.

Where Your Data Is Sent

Visitor comments may be reviewed through an automated spam detection service.

For any further inquiries regarding this privacy policy, please contact us at info@saffronvoyages.com.